Customer Service/Sales Representative
Location: Philadelphia
Posted on: June 23, 2025
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Job Description:
What We Do As one of the most iconic business consulting firms
in Philly, Empire Management Group caters to top-tier clientele and
fulfills career opportunities for professionals within the area.
Our vision is to help our team members develop skillsets,
experiences and leadership abilities so that they can accomplish
their short term and long term goals in every facet of their lives.
What You’ll Do Do you thrive on building excitement, connecting
with customers, and driving results in a fast-paced environment? If
you're passionate about technology, customer connection, and
possess a competitive spirit, give this role a shot! As a Customer
Service / Sales Representative with Empire Management Group, you'll
be at the forefront of bringing our brand to life. Join our team of
experts and play a key role in offering personalized solutions and
providing world-class customer service. Here, you can develop your
expertise, recommend cutting-edge offerings, and chart a path for
advancement. Customer Service / Sales Representative
Responsibilities: Act as the main point of contact for customers,
addressing inquiries about billing, plan changes, technical issues,
and general account information. Identify customer needs to
recommend suitable solutions, including the latest services,
devices, and special offers. Develop and maintain comprehensive
knowledge of wireless plans, promotions, and devices to effectively
advise customers. Work with internal teams to resolve customer
issues quickly and professionally, focusing on customer
satisfaction and retention. Maintain accurate records of customer
interactions, sales activities, and service details within CRM
systems. Attend team meetings and training sessions with fellow
Customer Service / Sales Representatives to remain up-to-date on
new products and service enhancements.
Keywords: , Hamilton , Customer Service/Sales Representative, Sales , Philadelphia, New Jersey
