Enterprise Associate - Data Center and NASPO
Company: Unisys Corporation
Location: Philadelphia
Posted on: April 16, 2024
Job Description:
What success looks like in this role: A reliable and secure
Datacenter is one of the pillars of Unisys solutions. As an
ENTERPRISE ASSOCIATE, you will be responsible for supporting
clients and projects in Unisys or clients Datacenters, interacting
with other Unisys teams, vendors, and clients.You will be part of a
high-performance team of technical professionals who work together
worldwide in the day-to-day to provide the best service for our
clients.Key Responsibilities:
- Works under general supervision performing Tier 1 specific
tasks. Functions as a Tier 1 escalation point for well defined
incidents and basic problems.
- Supports and maintains servers, networks, messaging,
mainframes, database environments and/or host infrastructures.
- May support customer proprietary, COTS, or Unisys applications.
Responds to service outages and other problems/issues.
- Provides support for simple troubleshooting requirements.
- Performs Incident investigation, reporting and
recommendations.
- Perform incident restoration and implements standard
changes.
- Coordinate with vendors using SOPs.
- Expected to escalate to Resolver Groups as per defined
escalation procedures.
- Takes part in disaster recovery projects;
- Prepares documentation of all installations, floor plans, rack
or cabinet diagrams, management of all existing documentation and
planning for new installations.
- May be required to work in rotational shifts (24x7 shifts
applicable) and provide on call support if required.
- Request purchase orders for required products and
services.
- Gather and organize data for internal chargeback and client
billing.
- Prepare and submit requests for internal chargeback, client
invoices and accruals.
- Track and report supplier invoices, payments, internal
chargeback, client invoices, revenue and costs within Data Center
and Hybrid Infrastructure Services.Other Responsibilities:
- Conducts Data Center solutions planning and cost estimates for
Request for Proposal (RFP) and Statement of Work (SOW).
- Support the Sales team with new opportunities in the region.
- Participate in meetings with the Sales team in potential
clients, representing the Datacenter area.
- Available to travel to support clients.
- Support audits, providing evidence of Datacenter reports,
controls, documentation, processes, procedures.
- Conducts Data Center Security and Audits in ISO Certification
Compliance, SAS70, SOX, etc.You will be successful in this role if
you have:Key Qualifications, skills, and expertise
- University degree or equivalent education and experience.
- Must have both verbal and written communication, logical and
analytical skills.
- Ability to support multiple clients/ technologies as part of
shared support delivery.
- MCSA/MCSE, preferred
- Experience in enterprise backup solutions, preferred
- Proficient with Microsoft Office 365, especially Excel.Optional
skills:
- Experience using a Data Center Information Management (DCIM)
tool.
- Experience using ServiceNow or similar IT Service Management
(ITSM) tool.This role may require access to export-controlled
commodities and technology. Therefore, to conform to U.S. export
control regulations, applicant should be eligible for any required
authorizations from the U.S. Government.Unisys is proud to be an
equal opportunity employer that considers all qualified applicants
without regard to age, caste, citizenship, color, disability,
family medical history, family status, ethnicity, gender, gender
expression, gender identity, genetic information, marital status,
national origin, parental status, pregnancy, race, religion, sex,
sexual orientation, transgender status, veteran status or any other
category protected by law.This commitment includes our efforts to
provide for all those who seek to express interest in employment
the opportunity to participate without barriers. If you are a US
job seeker unable to review the job opportunities herein, or cannot
otherwise complete your expression of interest, without additional
assistance and would like to discuss a request for reasonable
accommodation, please contact our Global Recruiting organization at
or alternatively Toll Free: (Prompt 4). US job seekers can find
more information about Unisys' EEO commitment here.
Keywords: Unisys Corporation, Hamilton , Enterprise Associate - Data Center and NASPO, Other , Philadelphia, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...