Technology Associate
Location: Philadelphia
Posted on: June 23, 2025
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Job Description:
About Mastery: Founded in 2001, Mastery Schools is a public
charter network of 23 K-12 schools in Philadelphia and Camden,
serving more than 14,000 students. At Mastery, we’re on a mission
to provide all students with the academic and personal skills they
need to succeed after graduation and pursue their dreams. Student
achievement is not just a goal for our organization; it's the
reason we exist, and every member of our team is dedicated to
securing student success. We are also committed to pursuing equity,
actively disrupting systemic racism, and addressing the disparities
that limit our students' choices. Our culture is built on respect,
service, and the belief that the success of our students, their
families, and the communities we serve will help us achieve our
mission. We foster a positive, open, and inclusive environment
where honesty, humor, and continuous improvement are celebrated.
Join us in creating a model urban school district that serves all
students with excellence. Together, we can make a lasting impact.
This role is eligible for a $1,000 signing bonus. Position Summary:
The Technology Associate is responsible for maintaining technology
and supporting clients at Mastery Charter Schools campuses. The
Technology Associate is a member of the Network Support Team and
reports to a Technology Manager within the Technology department.
The Technology department’s goal is to provide consistent delivery
of technology and information systems to the network of Mastery
campuses. Duties and Responsibilities: Provide internal technology
support for an organization of 1400 users. Support systems
including Windows PCs, chromebooks, mobile phones, VOIP phones, and
a collection of academic and administrative applications. Perform
routine preventative maintenance steps to ensure technology
readiness. Follow inventory procedures for deploying, tracking, and
collecting hardware to and from users. Perform periodic inventory
audits. Support new technology rollouts and support. This includes
refreshing hardware and ensuring campus technology readiness. Other
duties as assigned. Qualifications: Ability to communicate with
users effectively and display good interpersonal skills Excellent
troubleshooting skills with the ability to diagnose and research
solutions Ability to prioritize and work on multiple tasks Strong
organizational skills Ability to work with other technical
personnel for collaborative problem solving Ability to work at all
campuses within the Mastery network Education and Experience: High
school diploma or equivalent Certifications (MCSE, MCP, and A) a
plus Currently enrolled in school or certification program
preferred, but not required Between 1-2 years practical technical
support and network experience a plus Physical Requirements:
Ability to physically perform the duties and to work in the
environmental conditions required such as bending, stooping,
twisting, turning, reaching, lifting (up to 50 pounds), carrying,
pulling, pushing and kneeling; Must be able to sit for long periods
of time looking at a computer monitor, using a keyboard and mouse
and typing. Mastery's Benefits Package: We offer a full benefits
program and opportunities for professional growth. Some of our most
popular benefits include our 403(b) retirement plan for PA
employees (with a 5% match from Mastery), enrollment in the State
of New Jersey Pension Plan for NJ employees, a robust Employee
Assistance Program, mental health and counseling programs, an
annual Professional Development Fund, and discounts and perks at a
myriad of retailers, travel organizations, insurance providers, and
so much more, as well as a Benefits VIP Helpdesk to help you
navigate various benefits-related topics. Please go here to see all
of our Benefits offerings ! Annual Calendar: As you plan to make
Mastery your new work home, please feel free to review our Calendar
for the 25/26 School Year . We like to think our calendar is a
benefit of working here too! Why You Should Apply: Studies have
shown that women and people of color are less likely to apply for
jobs unless they believe they can perform every job description
task. We are most interested in finding the best candidate for the
job, and that candidate may come from a less traditional
background. Mastery may consider an equivalent combination of
knowledge, skills, education, and experience to meet minimum
qualifications. If you are interested in applying, we encourage you
to think broadly about your background and skill set for the
role.
Keywords: , Hamilton , Technology Associate, IT / Software / Systems , Philadelphia, New Jersey
