Customer Service Representative
Posted on: September 19, 2023
The Customer Service Representative (CSR) provides exceptional
customer service to internal and external customers of Copart.
Through a thorough understanding of Copart practices, the CSR
offers solutions that aid and facilitate a unique customer service
experience. The CSR provides general administrative support while
multi-tasking in hectic and stressful situations. In addition, the
CSR will be the face of the Company through face to face and vocal
interactions with all levels of customers which range from the
general public to high level managers of organizations.
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions
to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned. Required Skills & Experience:
- One year of office support experience in a customer service
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed For 40 years, Copart has led its
industry in innovation and customer service, enabling it to grow
profitably in markets across the globe. Our success is the direct
result of the skills and efforts of our talented and diverse
employees. Our mindset? It's never just a "job" when your coworkers
are like family - it's like coming home.
- Pay Type Hourly
- Hiring Rate $20.03
Keywords: Copart, Hamilton , Customer Service Representative, Hospitality & Tourism , Hightstown, New Jersey
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