Corporate Vice President - Disability Claims Team Manager
Location: White Plains
Posted on: June 23, 2025
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Job Description:
The Team Manager is responsible for the management and
professional development of the team members reporting to him/her.
They are expected to ensure that production and quality standards
are met for the team. They are responsible for identifying and
maximizing any efficiencies and opportunities for process
improvements. The Manager will provide input and guidance on claims
handling through the handling of recommendation reviews as well as
day to day claim discussions. They are expected to provide
oversight regarding the timeliness and accuracy of decision-making
on initial claims and active claims. They will ensure claim
investigations are completed in a timely and accurate manner in
accordance with regulatory guidelines and fair claims practices.
They are expected to ensure vendors that provide claim management
services are meeting New York Life expectations from a timeliness
and quality standpoint. The Team Manager will also provide
oversight of any Third-Party Administrators that manage claims on
behalf of New York Life. This person will be expected to work
effectively with individuals from the other departments of GMAD
(underwriting, actuarial, accounting and account management). The
Manager must have an expert knowledge of disability policies and
demonstrate the appropriate interpretation of policy provisions.
They must be viewed as a sought-out resource on the team and in the
division. They are expected to have excellent communication and
relationship management skills. They will be required to monitor
production standards, service standards, and quality standards.
They will have extensive interactions with clients and coworkers at
various levels and executive management. They are recognized as an
expert in the field of disability claims and are expected to have a
breadth of knowledge of GMAD priorities. They may be called upon to
represent GMAD in legal matters. What You’ll Do: Monitor workloads
and ensure case assignments are distributed across the team, taking
into account specific requirements and expertise to maximize
efficiency. Measure and provide feedback to team members on quality
of claims handling, decision making and customer interaction.
Conduct hiring, performance management and performance evaluations
Hold 1x1 meetings and team meetings regularly to share information,
best practices and develop teamwork Perform second eye review and
sign-off of decisions as needed. Oversee DI Settlement Program.
Maintain a strong working knowledge of our administrative systems.
Ensure accurate guidelines, procedures, and group specific
requirements are documented and held in a central shared team
location. Ability to oversee and/or provide thorough training and
develop new and existing team members. Ensure completion of
appropriate number of Quality Reviews of disability claims and
recorded calls. Support the development of new products and
workflow and be involved in discussion meetings and testing of new
innovations and technologies. Pursue efficiencies in claims
handling while working to improve current workflows and procedures.
Anticipate internal and external business challenges and/or
regulatory issues and recommend process, product or service
improvements. Play a key role in projects, processes and vendor
management. Provide management and ad hoc reports as needed.
Oversee annual MCAS reporting and SOX testing. Responsible for
budgeting and appropriate expense management. Uphold the level of
work ethic and standards expected of a Corporate Vice President in
the department. Participate in on-going training. Attend select
company and industry meetings as needed. What youll bring:
Bachelor’s degree Minimum of 7 years of disability claims or
related claim experience. Prior Management experience preferred.
Knowledge of Disability, Office Overhead and Hospital Indemnity
products. Superior oral and written communication (phone, e-mail,
mail, memo), customer service, and interpersonal skills, excellent
teamwork and work ethic. Proficiency in Microsoft Office products.
This position involves a hybrid work schedule - working on site one
day per week.
Keywords: , Hamilton , Corporate Vice President - Disability Claims Team Manager, Accounting, Auditing , White Plains, New Jersey
