Dining Services Director
Company: Compass Group, North America
Location: New Oxford
Posted on: May 8, 2024
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Job Description:
Compass Community Living
Pay Grade: 14
Salary: $90000 - $110000
Other Forms of Compensation: Bonus Eligible
With people as our core and a deep commitment to exceptional
hospitality, CCL Hospitality Group has a philosophy rooted in
caring for the individuals who care for our guests. Our most
significant competitive advantage is our team members. We
constantly strive to strengthen our service culture. Every team
member knows they matter and owns a stake in our success,
delivering hospitality excellence.
With four distinct operating companies - Morrison Living, Unidine,
Coreworks, and The Hub, we are shaping the industry's future
leaders with a culture of service focused on elevated hospitality
for community living across the country. Join us and discover how
we drive mutual success that leaves lasting impressions.
Site info : Cross Keys Village in New Oxford PA is a beautiful CCRC
with all levels of care. With multiple restaurants and retail
outlets, this is a premiere location on a sprawling campus. Seeking
a strong Director candidate to continue to elevate the hospitality
experience for our residents.
Job Summary:
The Director of Dining Services is the strategic business leader of
the community's food and beverage/culinary operation ensuring
resident and client satisfaction by providing a consistently
high-quality product and best-in-class hospitality, while also
meeting financial goals and driving a positive work environment.
You will oversee the development and implementation of departmental
strategies and ensures implementation of the Compass Community
Living's service strategy as well as be the face of the
company.
Leading Food & Beverage Operation:
Develop and implement overall operating strategy that is aligned
with the Compass Community Living and client business strategy,
disseminates the vision within the community so all team members
understand expectations.
Must have an entrepreneurial approach and take full ownership of
driving desired outcomes as if the business owner and hold the
on-site leadership team accountable for demonstrating desired
service behaviors.
Ability to quickly evaluate personnel, operations, and culinary
situations and make appropriate recommendations to person(s)
involved.
Maintain a professional and positive demeanor with a high level of
resilience during stressful periods, have an ability to adapt and
problem solve when required.
Perform daily walk-through to ensure full compliance with
Department of Health regulations and Compass Group standards.
Directs and conducts safety, sanitation, and maintenance
programs.
Ensures that regular, ongoing communication occurs in all areas of
food and beverage by leading pre-meal briefings and staff
meetings.
Advise and update the executives, supervisors, co-workers, and
subordinates on relevant information in a timely manner by
telephone, in written form, e-mail, or in person.
Business and Financial Competence:
Understanding market dynamics, enterprise level objectives and
important aspects of Compass Community Living's business to
accurately diagnose strengths and weaknesses, anticipate
opportunities and risks, identify issues, and develop strategies
and plans. Aligning individual and team actions to drive business
results.
Capability to recognize and understand P&L drivers for the
purpose of analyzing and evaluating results, identifying
opportunities, and put plans into action to deliver expected
results.
Develops overall budget and operates the account in accordance with
the approved budget, while providing the client with the maximum
value for the dollars spent.
Coaches and supports team to optimally manage wages, food &
beverage cost, and controllable expenses (e.g., restaurant
supplies, uniforms, etc.)
Reviews financial reports and statements to determine how the
account is performing against budget.
Works with team to resolve areas of concern and develops strategies
to improve the department's financial performance.
Ensuring Exceptional Customer Service:
Understand the client's business model to prioritize what is most
important to their residents.
Be visible within the community to build and maintain excellent
relationships with residents, staff, and other departments within
the community to be seen as a member of the client's management
team.
Review resident satisfaction results and other data to identify
areas of improvement, share feedback with all team members to
ensure resident and client expectations are met, and take
appropriate corrective when needed to deliver desired outcomes.
Improves service by communicating and assisting individuals to
understand resident needs, providing mentorship, feedback, and
individual coaching when needed.
Stays aware of market trends and introduces new food and beverage
products to meet or exceed resident expectations, generate
increased revenue, and ensure client satisfaction.
Empowers employees to provide excellent service that exceed
resident and client satisfaction.
Team Building & Management:
Regularly lead team member meetings.
Create a positive work environment by serving as a role model to
demonstrate appropriate behaviors, make each person feel important
and motivated to deliver a best-in-class hospitality experience for
our residents.
Establishes goals including performance goals, budget goals, team
goals, etc.
Solicits employee feedback, applies an "open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Identifies the developmental needs of others, coach, and mentor
team members by providing feedback and training to achieve
performance objectives and reach their fullest potential.
Ability to cross-train abilities for all skills, promotes the
professional growth and development of the entire team.
Ability to find, train, and retain talent starting with behavioral
based interviewing.
Hires food & beverage leadership team members who demonstrate
strong functional expertise, creativity, and entrepreneurial
leadership to meet the business needs of the operation.
Ensures employees are treated fairly and equitably.
Empathetic leader while still being able to hold self and team
members accountable.
Preferred Qualifications:
B.S. Degree in Food Services Technology/Management or related
field; or A.A. Degree plus four years of directly related
experience preferred.
Five to seven years of direct foodservice operational management
experience with inventory and purchasing knowledge and control.
Strong knowledge of food and catering trends with a focus on
quality, production, sanitation, food cost controls, and
presentation
Previous P&L accountability or contract-managed service
experience is desirable.
Strong supervisory, leadership, management, and coaching skills
Strong communication skills, both written and verbal
Ability to communicate on various levels to include management,
client, customer, and associate levels.
Excellent financial, budgetary, accounting, and computational
skills
Proficient computer skills to include various computer programs,
Microsoft Office programs, e-mail, and the Internet.
ServSafe - Certified
Apply to CCL today!
CCL is a member of Compass Group USA
Click here to Learn More about the Compass Story
(http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are
committed to treating all Applicants and Associates fairly based on
their abilities, achievements, and experience without regard to
race, national origin, sex, age, disability, veteran status, sexual
orientation, gender identity, or any other classification protected
by law.
Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity. We will
consider for employment all qualified applicants, including those
with a criminal history (including relevant driving history), in a
manner consistent with all applicable federal, state, and local
laws, including the City of Los Angeles' Fair Chance Initiative for
Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the
New York Fair Chance Act. We encourage applicants with a criminal
history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Associates at CCL are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
CCL maintains a drug-free workplace.
Req ID: 1299873
Compass Community Living
Nicholas Henderson
[[req_classification]]
Keywords: Compass Group, North America, Hamilton , Dining Services Director, Executive , New Oxford, New Jersey
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