VIP Manager
Company: Disability Solutions
Location: Philadelphia
Posted on: May 3, 2024
Job Description:
Located in the nation's first skyscraper, Loews Philadelphia
Hotel combines living history with warm sophistication. The city's
expanding skyline, vibrant arts scene and diverse atmosphere have
transformed our neighborhood into a cultural destination. Welcome
to Where History Meets Modern Day. Job Specific
- Organizes and manages daily operation of Group, Wholesale and
VIP Reservations
- Establishes daily goals to maintain service levels
- Contributes to controlling departmental expenses (labor,
supplies, etc.)
- Monitors agents phone activity/productivity and addresses
necessary issues
- Maintains current knowledge of all functions within systems as
they relate to reservations (HIS, Winai, NetRez, Delphi)
- Builds internal group blocks as requested by appropriate hotel
managers
- Manages the maintenance of group cut off dates in
Delphi/HIS
- Meets with Group Agents weekly to discuss future groups,
challenges, progress
- Attends weekly pick up meetings, hotel operations meetings and
other meetings as scheduled.
- Attends Pre-Convention meetings as needed
- Works closely with Front Office Managers/Conference
Managers/Sales Managers to ensure a smooth and memorable experience
for our guests
- Maintains accurate and organized filing systems for groups,
VIP's, etc.
- Maintains accurate reference information for the Conference
Team and consistently communicates all new information
- Maintains a neat and organized reservations office
- Promotes the development of positive and strong relationships
with groups and any additional means of business contacts
encountered
- Ensures VIP's are blocked to correct room type.
- Ensures VIP's are entered into the all share file with accurate
information.
- Monitors room/suite status
- Prepares VIP packets with room key and registration card
- Flags all VIP accounts
- Provides meet and greet, as service requires
- Ensures VIP rooms / Suites ready by noon each day
- Prepares reports for group contact and relays pertinent
information to all departments
- Sets up and coordinates satellite check-in
- Implements and maintains tracking log for all Loews First
Guests
- Increases employee awareness in regard to all Loews First
guests and packages
- Creates and maintains a random guest feedback program
- Forwards all Loews First feedback to appropriate parties
- Assists as an Assistant Front Office Manager as required
- Other duties as assigned
- Ensures that all guest information and reservation requests are
fulfilled in a professional, prompt, courteous, and efficient
manner
- Promotes hotel food and beverage outlets and recreational and
seasonal activities
- Places dining, leisure, and recreational activity reservations
for guests
- Assists Sales/Conference Management with preliminary
arrangements for groups, including transportation, Mariner's Club
reservations, and golf tournaments
- Monitors and ensures documentation of services provided in
Concierge Logbook
- Inspects and maintains overall cleanliness and appearance of
the Concierge desk, and lobby area, including temperature,
lighting, and music
- Trains and monitors the performance of Concierge staff
- Works with Universal Orlando and other in-house vendors to
satisfy guest entertainment needs
- Trains, praises, coaches, and counsels, and disciplines
according to Loews Hotels standards
- Produces weekly schedule for departmentGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidaysEducation:
- Bachelor Degree in Hospitality Management or related field or
exceptionally strong technical and service skillsExperience:
- Minimum two years experience in a supervisory position at a
comparable quality property or facility; Minimum two years
experience working with VIP services
Keywords: Disability Solutions, Hamilton , VIP Manager, Executive , Philadelphia, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...